CALL CENTRE

Customised Omni-channel and dialer solutions for businesses of all sizes

Clarotech provides businesses of all shapes and sizes with world-class call centre solutions powered by Asterisk, an open source framework for building communications applications.   Our customised end-to-end solutions from the PBX platform and VoIP services through to consulting and analytics has made us the local leader in the Asterisk-based call centre market.
Our outbound intelligent dialer solution is targeted at call centres that need to reach as many clients as quickly and cost-effectively as possible, while the objective of our inbound call centre solution is to ensure that customers are provided with professional service from an agent in the shortest amount of time possible.

Our omni-channel call centre platform, ClaroOmni, is designed to meet the growing demands of businesses that need to communicate with their customers on more than just a voice channel by adding email, SMS, fax, live chat and social media into the mix.   ClaroOmni allows clients to improve their customer service by providing a solution that engages with customers using their preferred channel of communication.

Call centre solutions can either be hosted in the cloud at our data centres around the country or on-premises, both backed up by services that offer everything from break-fix support and 24x7 monitoring to wallboards and analytics reporting.

Consulting

We provide clients with consultation that translates into personalised real-time solutions.

Inbound

Our inbound call centre solutions help businesses effectively communicate with their constumers using voice and alternative channels.

Outbound

Our outbound call centre solutions help businesses reach their prospective customers using VICIdial, the world’s best open source dialer software.

Cloud

Our suite of cloud services enable clients to outsource the implementation and maintenance of their call centre platforms to Clarotech.

Support

Our knowledgeable and experienced telephony support team that is able to attend to all requests received from clients relating to their call centres.

Training

We offer extensive Asterisk, FreePBX and QueueMetrics training for staff administering, supervising or managing call centre platforms.

Business Continuity

Our solutions and services for backup & disaster recovery and high-availability help to ensure business contiuinity.

CAPE TOWN

5th Floor, The Terraces,
Black River Park South,
12 Fir Str, Observatory,  Cape Town
7925

+27 21 689 5330  

JOHANNESBURG

1st Floor, North Block, Bradenham Hall, 7 Mellis Avenue , Rivonia, Johannesburg

+27 21 689 5330