CALL CENTRE

Customised Omni-channel and dialer solutions for businesses of all sizes

Clarotech provides businesses of all sizes with world-class call centre solutions powered by Asterisk, an open source framework for building communications applications. Customised end-to-end solutions from our VoIP platforms and services through to consulting and analytics has made us the local leader in the Asterisk-based call centre market.

Our outbound intelligent dialer solution allows call centres to reach as many clients as quickly and cost-effectively as possible, whilst our inbound call centre solution ensures that customers are provided with professional service from an agent in the shortest amount of time possible.

Our omni-channel call centre platform, Motion, is designed to meet the growing demands of businesses that need to communicate with their customers on more than just a voice channel by adding in email, SMS, fax, live chat and social media.

Call centre solutions can be hosted in ClaroCloud, a third-party cloud or on-premise, complemented by our managed support services and 24x7 monitoring as well as features like wallboards and analytics.

Consulting

We provide clients with consultation that translates into personalised real-time solutions.

Inbound

Our inbound call centre solutions help businesses effectively communicate with their constumers using voice and alternative channels.

Outbound

Our outbound call centre solutions help businesses reach their prospective customers using VICIdial, the world’s best open source dialer software.

Cloud

Our suite of cloud services enable clients to outsource the implementation and maintenance of their call centre platforms to Clarotech.

Support

Our knowledgeable and experienced telephony support team that is able to attend to all requests received from clients relating to their call centres.

Training

We offer extensive Asterisk, FreePBX and QueueMetrics training for staff administering, supervising or managing call centre platforms.

Business Continuity

Our solutions and services for backup & disaster recovery and high-availability help to ensure business contiuinity.

CAPE TOWN

Tygerberg Office Park
Bergzicht Building
163 Uys Krige Dr
Plattekloof
Cape Town
7500

+27 21 689 5330  

JOHANNESBURG

1st Floor, North Block, Bradenham Hall, 7 Mellis Avenue , Rivonia, Johannesburg

+27 21 689 5330