QueueMetrics course for Managers and Supervisors
Would you like to maximise the value you get out of QueueMetrics reporting?
Clarotech College offers a two hour training session/refresher course for all managers and supervisors either currently using the product or new to the product.
- Reporting - detailed call agent reporting broken down by queue, agent group or location
- QA module - quality checks on calls; scoring of agents according to your personalised criteria
- Real time monitor - monitoring of what is happening in your call centre in real time and remote call monitoring of calls as they are handled
- QueueMetrics functionality - icon agent page, IVR tracking mode, layout update
2 hr session = R 1800.00 (ex VAT)
Note: This rate excludes travel costs
Register or find out more
To register for a class or to find out more, click here.