Wallboards

 

The shift*eight™ Wallboard displays real-time call centre metrics to agents and call centre managers, so together they can work to increase productivity levels and keep agents  motivated and focused on SLA metrics.

The features
Real-time metrics
Customisation
Display the heartbeat of your call centre to agents and managers. The product architecture is optimised for high-speed database access by multiple wallboards. Data displayed is an exact live representation of what is happening in your call centre at any given time.
In addition to the standard displays, the shift*eight™ wallboard is also customisable. Display the data fields most important to your business along with your company logo and in your colour preferences.
Engaging Display Options
Display Layout Library
Metrics can be displayed on various mediums such as large LCD screens , projectors and second desktop displays for supervisors and managers. For supervisors and agents alike, data can also be embedded in QueueMetrics wallboards, allowing all your important information to be integrated on one display.
The shift*eight™ team has developed a library of display layouts that you can choose from, with various field options and colour designs. Choose any of these standard layouts to start using your wallboard without delay.

 

Wallboard Library
Team wallboards*
Queue summary wallboards
Define teams and create team-specific wallboards that display agent-specific information for the day such as: Talk time Pause time Calls taken Real time details such a caller ID and pause detail
See an overview of groups of queues with the queue summary wallboard. See real time stats: Calls waiting Available agents Agents on calls Paused agents Average wait time SLA based on required time intervals
QueueMetrics wallboards*
Included in the library is a QueueMetrics dashboard with wallboard integration for desktop screens, creating a single view for call centre managers and supervisors. SLA based on required time intervals Abandon rate Real time statistics such as calls waiting, available agents, agents on calls and paused agents

 
Apart from including any of the statistics above, we can customise your wallboard to collect data from other data sources to include company-specific data in the wallboards.

Client-specific metrics (such as occupancy rates) based on calculations using the above statistics can also be displayed.

Wallboard colour schemes can be changed to match your specific requirements.

 

  Download Brochure

* Requires QueueMetrics call reporting software.

 

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