The Omni-Channel Call Centre with The Superior Customer Experience!

Now your Asterisk® call centre can engage your customers on every channel, no matter the time or place with the Clarotech Omni-Channel Call Centre, powered by xCally.

claroOmni provides each agent with a flexible and powerful Unified Desktop Experience, to manage login, multiple pause levels and multiple channels, ensuring the best experience for your customers.

You already know how to use all these channels. All you need is a tool to draw them together.

With claroOmni agents can place or receive calls, send or respond to emails, participate in live chats, pull up CRM records, open up fax messages, respond to SMS and respond to social media notifications. The power lies in the claroOmni agent interface and integrated agent desktop phone bar.

While your call centre agents are engaging with your customers, supervisors and administrators can monitor and draw reports on customer care delivery to ensure high-quality service and to meet SLAs.

 Engage with your Customers

Maximise Productivity

Manage Operations

  • Inbound & Outbound
  • SMS Channel
  • E-mail Channel
  • Live Web Chat
  • Social Media Channel
  • Fax Channel
  • Consumer API
  • Integrated agent screen
  • Agent phone bar
  • CRM integration
  • External ODBC connection
  • Power dialling
  • Wallboard designer
  • Callback API
  • Supervisor & Team Leader dashboard
  • Whisper & barge-in
  • Multiple campaigns
  • Multi skill based routing
  • Create dial plans & IVRs
  • Call Recording
  • Real-time monitoring & reporting
  • Responsive GUI


Choose the Monthly, Annual or Perpetual Plan that best suits your Call Centre needs.

Omni-Plus

Core Modules

  • Voice Channel
  • IVR Designer
  • Call Recording
  • Whisper and Barge-in
  • Analytics and Reporting
  • Client Portal access

Omni-Gold

Core and Omnichannel Modules

  • Voice Channel
  • SMS Channel
  • Chat Channel
  • Mail Channel
  • Contact Management
  • IVR Designer
  • Call Recording
  • Whisper and Barge-in
  • Analytics and Reporting
  • API

Omni-Ultimate

Core, Omnichannel and Advanced Modules

  • Voice Channel
  • SMS Channel
  • Chat Channel
  • Mail Channel
  • Contact Management
  • Omni Dialler
  • Jscripty
  • IVR Designer
  • Call Recording
  • Whisper and Barge-in
  • Analytics and Reporting
  • API
  • Open Channel

 


Video Product Overview

 


    Download Brochure

 

Request your FREE live demo today!

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