shift*eight Predictive Dialler
The shift*eight dialler is a powerful predictive dialer that automatically places calls, keeping call centre agents talking and successfully closing more calls. Incorporating VICIdial, an enterprise class open source software product, the shift*eight dialler becomes a complete inbound/outbound call centre suite. Leads are sourced from a leads database and calls are placed automatically by the shift*eight telephone system.
The shift*eight dialler identifies unsuccessful calls such as busy tones and answering machines and automatically drops them so new calls can be placed. Calls are provided to the agent as soon as a successful connection is made.