shift*eight Predictive Dialler


The shift*eight dialler is a powerful predictive dialer that automatically places calls, keeping call centre agents talking and successfully closing more calls.  Incorporating VICIdial, an enterprise class open source software product, the shift*eight dialler becomes a complete inbound/outbound call centre suite.  Leads are sourced from a leads database and calls are placed automatically by the shift*eight telephone system.
 
The shift*eight dialler identifies unsuccessful calls such as busy tones and answering machines and automatically drops them so new calls can be placed.  Calls are provided to the agent as soon as a successful connection is made.

 

Dialler Features
Inbound, outbound and blended call handling
Outbound agent-controlled, broadcast and predictive dialling
Web-based agent and administrative interfaces
Ability to have agents operate remotely
Scheduled callbacks: Agent-Only and Anyone
Three-Way calling within the agent application
Scalable to hundreds of seats
Web-configurable IVRs and voicemail boxes
Ability to use Telco lines and VOIP trunks
Integrated call recording
Open-Source AGPLv2 licensed

 

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