QueueMetrics Call Reporting

 

shift*eight™ VoIP telephone systems with Queuemetrics empowers call centre managers to run their call centres smoothly and productively through call reporting and real-time monitoring.

With over 150 quantitative metrics, Queuemetrics enables you to measure budget targets, SLA targets, agent activity and much more with sophisticated call reports and real-time agent monitoring (VNC).

Call Centre Reporting
Real-time Monitoring
Call traffic
Lost Calls
Agent answer behavior
Area codes
Agent sessions
Queues/campaigns
Detailed real-time agent reports
Listen to live calls
View agent sessions via VNC
Display acitivity using a wallboard

 
Queuemetrics running on shift*eight™ is highly scalable, supporting up to 500 agents.  It supports both database and flat-file storage and imposes minimal load on the telephone system.  Call report data can be exported in a variety of formats, including Excel,  CSV and XML file types.

 

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