QueueMetrics Call Reporting
shift*eight™ VoIP telephone systems with Queuemetrics empowers call centre managers to run their call centres smoothly and productively through call reporting and real-time monitoring.
With over 150 quantitative metrics, Queuemetrics enables you to measure budget targets, SLA targets, agent activity and much more with sophisticated call reports and real-time agent monitoring (VNC).
Agent answer behavior
Listen to live calls
View agent sessions via VNC
Display acitivity using a wallboard
Queuemetrics running on shift*eight™ is highly scalable, supporting up to 500 agents. It supports both database and flat-file storage and imposes minimal load on the telephone system. Call report data can be exported in a variety of formats, including Excel, CSV and XML file types.