Call Centre VoIP PBX

 

shift*eight systems can be used for call centres of any size; from anything as small as a handful of agents up to around a thousand. As it can be fully integrated with CRM software, call centre managers can be assured that they will have an all-round business tool in any shift*eight system.

 

How many of the following points are important within your call centre?
Increased agent productivity
Improved customer service (IVR)
Drastically reduced cost of ownership
Potential savings of up to 45% on call costs
Scalable up to 1000 concurrent agents
Tried and tested solution in over 50 companies
Support services by experienced Asterisk engineers
Remote monitoring of resources
Full disaster recovery
Redundancy planning

 

If you said “yes” to any of the above, then you need to consider a shift*eight system as your call centre solution.

Get all the features of a premium call centre, without all the costs!
Automated dialler
Call recording and retrieval
Integration with CRM Software
Full call centre reporting
Call cost management (TMS)
Custom and dynamic dial plans
Voicemail
Wallboards with support
Interactive Voice Response (IVR)
Self-managed using web-friendly interface
VoIP links using LCR
Faxing

 

NEW Case Study - Axxess DSL Call Centre

  Download Call Centre Brochure

  Read about some of our Asterisk installations

 

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