IT Support


Clarotech’s Support Service is ideally suited to any business that does not have an IT department or requires outside specialised skills to supplement the resources within its IT department from time to time.

Clarotech extends the capabilities of an IT department in the most cost-effective way, providing it with access to highly-skilled resources when they are required, so the client only pay for those people when they are being useful.

Clarotech’s Support Team includes multi-skilled engineers that resolve problems by fixing the root causes rather than just addressing the effects, with the goal of preventing problems repeating themselves. The team is proficient in both Microsoft and Linux operating systems and related applications.


Service Level Agreement Options

Proactive SLA

Monthly support with a Proactive approach at great rates

  • Helpdesk access
  • Remote server monitoring
  • Remote support
  • Onsite support
  • Disaster response & recovery
  • Client Portal access

Managed Service

Everything you need at a fixed cost

  • Business continuity planning
  • Access to hardware spares
  • Disaster recovery simulations
  • Capacity & growth planning
  • Regular infrastructure audits
  • Planning & budgeting consulting
  • License & Patch management
  • Anti-Virus management
  • Vulnerability scanning
  • Client Portal access

Support SLA

Access to support at reduced rates

  • Helpdesk access
  • Remote support
  • Onsite support
  • Disaster Response & recovery


Support SLA FAQ

Do we offer adhoc support?

Absolutely.  Our team is always ready to work on your IT issues when they arise.  Adhoc rates will apply.


What is the period of your contracts?

All our contracts are a 12 month term.  During these 12 months you are guaranteed of lower support rates and focused service.

Why have a Managed SLA?

Reduce your variable IT costs with a fixed cost monthly agreement where we take care of the day-to-day IT issues.  We do it all.  We install the hardware, setup the network and support you 24/7.  We monitor, maintain and optimize your network while you concentrate on your business..


Why use the Proactive SLA?

So that you can access our support team at reduced support rates.  We also keep an eye on your network using state-of-the-art monitoring software, fixing issues before you even notice them.

 

Contact us today for a FREE quote

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Contact details

  021 689 5330

 

 

What our clients are saying:


"...utmost satisfaction of the service we receive from our new telephone system company.."

"Thanks for the efficient upgrade that took place over the weekend with minimal downtime. We appreciate all the effort that went into making this happen."

"Thanks for the incredibly fast response.  Much appreciated.”

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