Call Centre Consulting


Take advantage of the assured benefits that Call Centre Consulting from Clarotech will bring to your business. Whether you are starting up a new call centre or need to improve or optimise the effectiveness of an existing one, Clarotech can help you achieve your goals utilizing state-of-the-art technology.

Expert Call Centre Advice
Telephony design
Capacity planning
Load balancing
System and process design
Failover architecture and strategy
Setup and configuration advice
Ongoing dialer management
Reporting and statistics
Dialer software advice (ViciDial, Wombat)
Business Intelligence
Onsite Support
Asterisk PBX installations
Productivier and efficiency reviews
Project planning
Data backup
Management metric reporting
Data gathering system design
Application integration
Quality Assurance
Core business systems
Design and implementation of QA procedures and systems
Call flows/IVR
Project Management
Customer-centric designs
Call centre roll outs
Migrations and upgrades


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Contact details

  021 689 5330



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